More Efficient Customer Support

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Autotesto uses VeriSearch.ai’s chatbot on their website. The company has seen remarkable improvements in customer service automation and engagement. The AI-driven tool has streamlined communication, delivering faster responses while reducing human agent involvement, resulting in enhanced operational efficiency.

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Performance Metrics: Over the first month of usage, the VeriSearch.ai chatbot has shown impressive performance, handling a significant volume of customer queries with high accuracy. Key statistics from Autotesto’s website usage are as follows:

• Automated Responses: The chatbot handled 532 queries, accounting for 62% of total interactions.
• Human Responses: 298 queries (36%) were escalated to human agents, often due to the absence of certain integrations, such as order details or account management.
• Fully Answered Questions: VeriSearch.ai answered 67% of questions fully and accurately, demonstrating strong performance in providing the right information.
• Partially Answered Questions: 22% of queries received partial responses, indicating areas where the chatbot provided useful but incomplete information.
• Unanswered Questions: 11% of queries remained unanswered, primarily due to gaps in the Knowledge Base (such as order-related inquiries), showcasing VeriSearch.ai’s policy of not generating speculative responses.

Customer Sentiment: Autotesto has received valuable insights from customer feedback, with the following sentiment breakdown:

• Neutral Sentiment: 70% of interactions were neutral, reflecting customers received sufficient assistance but without strong emotional engagement.
• Positive Sentiment: 22% of interactions were positively received, indicating satisfaction with the chatbot's responses and the helpfulness of the tool.
• Negative Sentiment: Only 8% of interactions were negative, largely stemming from unanswered questions where the chatbot couldn’t provide adequate responses due to missing information.

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Key Insights and Impact:

• Autotesto’s Success with Automation: VeriSearch.ai has proven to be a game-changer for Autotesto by automating 62% of customer queries, effectively reducing the reliance on human agents and allowing them to focus on more complex issues. This shift has led to greater operational efficiency and faster customer support response times.
• Enhanced Customer Experience: With 67% of questions fully answered, customers benefit from quick, accurate information, improving their overall experience. The chatbot’s ability to provide timely support helps strengthen Autotesto’s reputation for responsive and effective customer service.
• Opportunities for Growth: Although the chatbot delivers great results, there is room for improvement in addressing the remaining 22% of partial answers and 11% unanswered queries. Expanding the knowledge base and integrating with Autotesto’s CRM system to handle more complex queries (e.g., order processing) will further enhance the chatbot’s capabilities.

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Autotesto’s success with VeriSearch.ai demonstrates the chatbot’s ability to automate customer support effectively, reduce human agent workload, and provide faster, accurate responses. 

The positive customer sentiment and high proportion of automated responses highlight the significant benefits of integrating VeriSearch.ai into their customer service strategy. 

As the knowledge base expands and further integrations are made, VeriSearch.ai is set to deliver even greater value for Autotesto, improving both customer satisfaction and operational efficiency.

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AI for the European Film Family

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The European Film Academy brings together filmmakers from across Europe to promote and celebrate European cinema.

The organisation aims to remain at the forefront of technological and social changes to better serve its purpose. For the 2024 European Film Awards Ceremony, it sought to include AI to captivate the European film community and spark the creativity of the continent’s leading filmmakers and scriptwritres.

The European Film Academy team chose to integrate AI in two key ways during the 2024 ceremony. The opening video clip was created using AI-driven filmmaking technologies, showcasing innovation at the heart of the event.

Additionally, guests had access to VeriSearch.ai, a tool that allowed them to explore the Academy’s vast knowledge base, offering detailed insights into past ceremonies, attendees, awards, winners, films, and other aspects of the Academy’s work.